Guest of the Day - I want to ski - I want more towels!

Guest of the Day - 12/14/08

6:00 a.m.
Caller- I am at you office and nobody is here! I have a reservation today Resort Keystone and I want to pick up my keys.

SC- Sir, your reservation starts today, your keys will be available at 4p.m. There is still somebody in the unit you reserved and they have until 10a.m. to depart. We will then clean the unit and make it available to you at 4p.m., just as you confirmation indicates.

Caller: What am I supposed to do until then?? I want to ski.

SC: Well, you can have some breakfast and then when the lifts open later this morning, you can go skiing.

Caller: Ok. I can do that. I need some extra towels. Can you deliver them to my car?

SC: I'm sorry we can't do that. Please enjoy your day skiing. I'm sure you will find the amount of towels in the unit sufficient.